Missy Jones is a multi-trade coach and training facilitator at CertainPath™, where she supports plumbing, electrical and HVAC businesses in improving operations, growing the bottom line and team development.
Missy is a lead instructor for the “Fundamentals of Drain Cleaning” course, “Call Center Management course”, “Operations Management” course, and a frequent voice on the Successful Contractor Podcast. Before CertainPath™, Missy held leadership roles at Milestone Electric, where she managed call center operations, company operations and then moved into the company’s general management and performance. Her expertise in communication, culture, and leadership training has made her a trusted voice among contractors. Missy is passionate about helping teams deliver exceptional service with consistency and care while protecting business profits.
Explore insights, tips, and strategies to help your business grow.
