From Data Entry to Dispatcher to Ops Manager: How Jayme Luersen Helped Home Team Electric Scale from $750K to $4M
The Successful Contractor Podcast – NEW EPISODE
How does a small, family-run electrical business scale from $750K to $4M in revenue? Jayme Luersen, dispatcher-turned-operations manager at Home Team Electric, shares her incredible journey of transforming a business through training, technology, and leadership.
In this episode, we cover:
- From Data Entry to Leadership: How Jayme went from doing paperwork to managing a high-performance team.
- Scaling a Family Business: How Home Team Electric grew from five employees to 19—and what you can learn from their success.
- The Power of In-Person Training: Why in-person training beats online learning and accelerates employee growth.
- Mastering Dispatch and Call Taking: The systems that helped Home Team Electric increase booking rates and minimize missed opportunities.
- How to Train Call Takers for Immediate Success: The exact onboarding process that ensures new hires thrive.
- Dealing with Cranky Technicians: The key to managing strong personalities and keeping technicians motivated.
- Women in Contracting: How Jayme is proving that women can thrive in the home services industry.
- ServiceTitan Secrets That Improve Efficiency: The simple debrief process that slashed callbacks.
- Building a Legacy in the Trades: Why Jayme is determined to take over the family business and what it means for the next generation.
- Why CertainPath Was the Game-Changer: The systems and strategies that helped Home Team Electric scale.
Whether you’re a contractor, a dispatcher, or a business owner looking for ways to scale, this episode is packed with insights to help you grow.
