4 Ways to Improve the Service You Deliver Your Customers
My customers love me. I provide the best service in town. These are claims that most contractors make. But I have a question for you: Are you really so sure your customers love you? What makes you say that? Do you really ask them? Or do you base that on the fact that you don’t get many complaints?
Make Millions More by Offering a 100% Satisfaction (or Your Money Back) Guarantee
Peace of mind goes a long way to winning new customers and keeping current ones. Some people take peace of mind for granted because they seldom have had to replace a worn-out, outdated electrical service panel or they’ve never had an outlet burn up. The truth is, people don’t know how good they have it until they don’t have it anymore.
Quit Worrying About Sales & Instead Worry About Profit: You’re Ignoring Your Bottom-Line if You’re Not Looking at Your Costs
How To Help Your Technicians Overcome the Feeling of Being a Salesperson
Do you really need to upsell every single customer? That’s a question that a lot of our clients initially get asked by their technicians after they’ve joined CertainPath. The question comes early in our clients’ transformation process when everything is still new.
An Important Lesson Learned from Dining at Fine Restaurants: This One Tip Can Differentiate You from Your Competition!
I have to tell you… I’m a sucker for a nice restaurant. I enjoy everything about fine dining. There’s so much more to it than the exceptional food and drinks. There’s the atmosphere—the dim lighting, well designed and furnished restaurants, the perfect music. I also enjoy the professionalism of the dining staff. Dining a fancy restaurant isn’t just eating, it’s an experience to be remembered.