98.47% Call Booking Percentage on 4,300 Service Calls – How Amanda Henrici of Air Repair Pros Answers Phones, Handles Objections, Sells Clubs, Dispatches Techs & Does Everything Else in Between!

98.47% Call Booking Percentage on 4,300 Service Calls – How Amanda Henrici of Air Repair Pros Answers Phones, Handles Objections, Sells Clubs, Dispatches Techs & Does Everything Else in Between!

The Successful Contractor Podcast – NEW EPISODE

Amanda Henrici is the Customer Care Manager for Air Repair Pros in Frisco, TX. In addition to leading the department, she’s the company’s lead CCR and dispatcher.  In 2022, Amanda had an exceptional year; she converted 98.47% of the calls she answered to appointments… She answered around 4,300 calls!  Their cancellation rate was only around 9%.  In addition, Amanda and her Air Repair Pros team sold an incredible 1,600 club memberships.  Over this 60-minute interview, Amanda shares her recipe to success… She reveals the questions she asks when booking; how she expertly navigates every objection imaginable; her process for introducing & selling clubs over the phone; what she does when the phones are too slow & too busy; how she generates sales in her office role; and so much more!