$5MM with $10MM in View: Santhoff Plumbing in Missouri City, TX, Has Grown by Making Hard Changes & Creating Opportunities for Its People
$5MM with $10MM in View: Santhoff Plumbing in Missouri City, TX, Has Grown by Making Hard Changes & Creating Opportunities for Its People
The Successful Contractor Podcast – NEW EPISODE
Santhoff Plumbing in Missouri City, TX, has steadily grown from $3MM to $4MM with $5MM in sights. And Part-Owner & GM Jason Santhoff projects $10MM in the not-too-distant future. This rapid ascent has occurred thanks to some incredible changes they’ve made to the business, including how Jason and his family have:
- Completely rebuilt their image, began managing by the numbers, and instituted training within the company.
- Got their team onboard with these massive changes by educating them on “why.”
- Have built their culture with monthly barbecues, annual fishing trips, axe throwing, Top Golf visits, and a blow-out Christmas party.
- Learn the aspirations of their employees by always having an open-door policy and allowing them to grow into new and sometimes radically different positions—a tech became a dispatcher, and a dispatcher became a tech!
- Overcame LOSING all their reviews when they moved into a new office.
- Scraped together enough leads, after their call count plummeted from losing reviews, to still grow by $1,000,000 last year.
- Have created a steady stream of technicians into their business, including SEVEN apprentices waiting in the wings!
- Teach their technicians the cost of doing business, including why their labor and materials percentages matter.
- Utilize Home Depot Pro to steady their materials and equipment percentages ensuring a strong, double-digit profit margin.
- Plus, learn what Jason wishes the company would have done SOONER to truly accelerate their growth.
- And so much more!
