Insights into Call Center Scaling, Escalating Materials Prices, Leadership Development, & Mergers & Acquisitions

Gus Antos of Milestone, Part 2: $150M to $1.2B in 15 Years – Insights into Call Center Scaling, Escalating Materials Prices, Leadership Development, Mergers & Acquisitions, Milestone’s Future, & More

The Successful Contractor Podcast – NEW EPISODE

This episode is part two of an in-depth discussion with Gus Antos, owner of Milestone in the DFW market, as well as a part-owner of CertainPath.  If you haven’t watched or listened to part one, we highly recommend that you do. Gus shared a wealth of insight into branching into new businesses, talent acquisition, and managing labor costs while keeping a great culture.

In this show, Gus tackles a host of other topics.  He gives us insight into how a call center scales as you grow from a $5 million business into one projected to do $150M in 2022. Gus divulges how he’s handling materials costs skyrocketing, as well as the difficulties in acquiring vehicles in today’s economy.  He ventures back into the topic of culture, as he provides insight into what Milestone does for leadership development.  We got Gus’ thoughts on the current merger-and-acquisition environment, and we asked him why he’s chosen not to sell, even though he was recently proposed the “highest multiple ever in the history of the home services industry for Milestone.”  And finally, Gus gave a glimpse into his vision for Milestone; namely, he sees it becoming a $1.2 BILLION business in the next 15 years.